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Domain Desk

Privacy Policy

Information We Collect

When you interact with a domain listing, we may collect the name, email address, phone number, offer amount, optional referral information and other information you voluntarily submit. We may also collect technical information about your visit, including pages viewed, interactions, traffic sources, device and browser information, and cookie preferences.

How We Use Your Information

We use personal information to respond to enquiries, evaluate and negotiate domain offers, maintain domain sales and enquiry records, administer our website, understand buyer interest, measure listing performance, improve the presentation and effectiveness of domain listings, maintain website security, detect misuse, and meet applicable legal obligations.

Website analytics are an important part of operating Domain Desk. They help us understand how prospective buyers discover and interact with domain listings, evaluate marketing performance, identify technical issues and improve our sales process.

Where permitted by applicable law, we process relevant information for our legitimate business interests in operating, maintaining, securing and improving the website and its domain-selling activities. Where consent or another legal basis is required, we will rely on that basis.

We do not sell personal information.

Record Retention

We maintain long-term business records to preserve the history of domain enquiries, offers, negotiations, referrals and transactions. These records help us understand demand for individual domains, maintain accurate sales histories, resolve disputes, detect fraud, enforce agreements and document past business dealings.

We retain these records for as long as reasonably necessary for these purposes and may retain them indefinitely where continued retention is permitted by applicable law and remains reasonably justified by a lawful business purpose, legal obligation, dispute or other applicable retention ground.

We may periodically review records and delete, anonymise or minimise personal information that is no longer reasonably necessary to retain. Where appropriate, we may preserve non-identifying analytics and historical business statistics for longer periods.

Cookies, Analytics and Marketing Technologies

Domain Desk uses cookies and similar technologies to support website functionality, understand how visitors interact with domain listings, measure website and marketing performance, and improve the user experience.

Analytics are an important operational tool for our domain-selling business. They help us assess listing engagement, understand visitor behaviour, identify performance problems and make informed decisions about how domains are presented and marketed.

We may use Google Analytics, Microsoft Clarity and advertising or measurement technologies provided by Meta, TikTok and Pinterest. These services may use cookies, pixels or similar technologies to collect information about website interactions, subject to their configuration and applicable law.

We distinguish between technologies necessary to operate the website and optional analytics or advertising technologies. Where consent is legally required, the relevant technologies will only be activated after consent. Where processing is permitted on another legal basis, we will provide any required notices and applicable objection or opt-out mechanisms.

You can manage available cookie preferences through the COOKIE link in the website footer. Where supported, your preferences are retained for up to twelve months, after which you may be asked to review them again. You may also manage cookies through your browser, although blocking certain cookies may affect website functionality.

Third-Party Services and International Processing

We use third-party providers to support website functionality, authentication, analytics, currency conversion, advertising measurement and domain transactions.

These providers may include:

The providers used for a particular function may process information on our behalf, as independent controllers, or under their own applicable terms, depending on the service and circumstances.

These providers may process personal information on servers located outside Kenya or in other countries. The applicable location depends on the provider, service, account configuration and processing activity.

Where personal information is transferred internationally, we will take the measures required by applicable data protection law, which may include assessing the destination and recipient, implementing appropriate contractual or other safeguards, and obtaining consent where legally required.

Third-party providers operate under their own privacy policies, terms and security practices. Their processing of information may also be governed by the terms applicable to the services you use. We do not control every aspect of their independent processing.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No website, transmission method or storage system can be guaranteed to be completely secure.

Your Privacy Rights

Subject to applicable law, you may request access to your personal information, correction of inaccurate information, deletion where applicable, restriction of certain processing, or object to processing where you have the right to do so.

Some records may need to be retained to comply with legal obligations, establish or defend legal claims, preserve transaction evidence or satisfy another lawful retention purpose.

To submit a request or ask a question about this policy, contact privacy@blanqx.com.

You may also contact the relevant data protection authority if you believe your rights have been infringed.

Changes to This Policy

We may update this policy to reflect changes in our website, services, providers or legal obligations. The current version and its effective date will be published on this page.